Billing & Insurance
Billing and Insurance
SLHO provides the same quality of care to all patients – whether or not they have health insurance. However, all patients share some financial responsibility for that care.
As a valued SLHO patient, we want you to know and understand your financial responsibility for your visit or hospital stay. It’s important to bring your insurance card with you to each visit. We can help you understand your benefits and any responsibility you may have for deductibles, co-insurance, or co-payment at the time of service.
SLHO accepts private health insurance, Medicare, Medicaid and workers’ compensation. SLHO accepts cash, check, traveler’s check, money order, Discover, Visa, MasterCard, and American Express for payment.
If you have questions about your bill
A SLHO Patient Financial Service team member can assist in addressing any questions you may have about your bill. If you want to discuss your bill, you may contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.
Pay Your Bill Online
SLHO offers you convenient, easy and secure access to pay your bill online.
You will need your statement to pay for EMS services or pay as a guest. If you don’t have a statement, or need assistance, please contact Patient Financial Services at (404) 616-2991 about any SLHO facility bill or call (888) 214-6317 about your SLHO EMS bill.
Insurance We Accept
Insurance plans SLHO accepts:
Aetna – all products – HMO, POS, PPO, Open Access, EPO
Blue Cross Blue Shield – all products – HMO, POS, PPO, Open Access
Cigna – all products – HMO, POS, PPO, Open Access
Coventry – all – products – HMO, PPO
Humana – HMO, POS, PPO
PHCS – PPO
Veteran’s Choice Program
Ambetter from Peach State Health Plan
Blue Cross Blue Shield of Georgia
Aetna – HMO, PPO
Blue Cross Blue Shield – HMO, PPO
Humana – PPO, HMO
Allwell by Peach State
WellCare – HMO, PPO
Medicaid/Georgia Family Plans
Amerigroup Community Care
Peach State Health Plan
WellCare of Georgia
Financial Assistance Program
Coronavirus (COVID-19) Changes to Financial Assistance Process
To ensure the safety and well-being of our patients, their families, and staff during the coronavirus (COVID-19) visitation restrictions, Patient Financial Counselors are now calling patients who have scheduled Financial Counseling appointments. During the call, the counselor will determine if the patient meets the criteria for automated charity or if a manual assessment is required. Patient Financial Assistance is temporarily located in room 1H007 on the first floor of the hospital.
Cambios en el proceso de ayuda financiera debidos al coronavirus (COVID-19)
Para garantizar la seguridad y bienestar de nuestros pacientes, de sus familias y de nuestro personal mientras se mantengan las restricciones a las visitas presenciales que se han introducido por causa del coronavirus (COVID-19), los asesores financieros de pacientes están llamando a las personas que tienen citas programadas con Asesoría Financiera. Durante la llamada, el asesor determinará si el paciente cumple los criterios para recibir asistencia benéfica automáticamente, o si es necesaria una evaluación manual. Asistencia Financiera de Pacientes se encuentra, temporalmente, en la oficina I H007, en el primer piso del hospital.
We recognize not everyone has the resources they need to obtain medical care. For that reason, we are happy to offer Financial Assistance to those in need. If you have received SLHO services and find it would be a hardship to cover them financially, we encourage you to apply for financial assistance.
If you live in Fulton or DeKalb County, we offer a Financial Assistance Program. To determine if you are eligible, please call (404) 616-1000 to schedule an appointment with a Financial Counselor. Your information will be evaluated for financial assistance.
If you do not live in Fulton or DeKalb County, and you come to a SLHO facility for non-emergency or non-specialty outpatient medical care, you will be required to pay in full for your medical services before you will be seen by a healthcare provider. We encourage all uninsured patients to complete the financial assistance process so you can receive the appropriate discount for services. Those who do not go through financial assistance will be asked to pay the full cost of their care.
Financial Assistance Policy / Financial Assistance Policy – Spanish
Financial Assistance Program Copays
Plain Language Summary
Financial Assistance Application Form
If you have questions about your bill, insurance or financial assistance, please contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.
Standard List of Charges
Click here for a list of our standard charges in a machine-readable format.
Some prices change frequently. We recommend contacting us at (404) 616-6923 for the most up-to-date price.
Please note that our standard charges rarely represent the amount a patient or an insurance company will pay for services.
To fully understand the amount you may owe after insurance payment, please contact your insurance company.
Frequently asked questions
When is payment due?
You are responsible for paying any amount due in full at the time you come in for healthcare services. We accept most private health insurance, Medicare, Medicaid and workers’ compensation, please check with your provider. We will bill your insurance company for all covered services you receive. You will receive a bill for services not covered by your insurance company and you will be responsible for paying for these services.
What are acceptable methods of payment?
Grady accepts cash, check, traveler’s check, money order, Discover, Visa, MasterCard, and American Express for payment. A valid, government issued form of identification must accompany your check, traveler’s check, money order or credit card.
Does SLHO have payment plans?
Payment plans can be arranged for patients who need additional time to make all necessary payments based on Grady’s financial assistance and payment guidelines. If you want to arrange a payment plan, please contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.
Who do I talk to about my bill?
Will I receive bills from other providers?
Yes, you may. Grady Health System has many providers that participate in your care. Therefore, a provider from Emory University School of Medicine or Morehouse School of Medicine may send separate bills for your care.
If I have insurance what bills will I receive?
We will bill your insurance company first; your insurance company will pay according to your benefits. You may have a patient responsibility that includes non-covered charges, co-pays, deductibles, and coinsurance. Therefore, you will receive bills based on your benefits as determined by your insurance company.
What if I don't have insurance?
What if I was in an automobile accident?
If you receive treatment as a result of an automobile accident, we must confirm this information with the automobile insurance to bill your claim. We also will collect information about your commercial insurance at the same time in case the automobile insurance denies your claim.
What if I got hurt at work?
Charges for hospital services incurred as a result of a verified work-related injury will be treated as a workers’ compensation. However, as the patient you complete the information with your employer and assure your workers’ compensation claim is approved. In case your worker’s compensation claim is denied, we will also request you provide us with your medical insurance information.
How do I obtain financial assistance?
Medicare Card (if applicable)
Visa or Resident Alien Card (if applicable)
Proof of Residency (lease contract, utility bills, rent receipt, food stamps, voter registration card, etc.)
Proof of Income (current pay check stub, Social Security Administration letter, unemployment claim, etc.)
Proof of Number of Dependents (most recent tax return, dependents’ birth certificates, etc.)
A Financial Counselor can help address any questions you have about eligibility requirements and required documentation. For an appointment with a Financial Counselor to determine if you are eligible, please call (404) 616-1000. Your information will be evaluated for financial assistance.