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Billing & Insurance

Billing and Insurance

SLHO provides the same quality of care to all patients – whether or not they have health insurance. However, all patients share some financial responsibility for that care.

As a valued SLHO patient, we want you to know and understand your financial responsibility for your visit or hospital stay. It’s important to bring your insurance card with you to each visit. We can help you understand your benefits and any responsibility you may have for deductibles, co-insurance, or co-payment at the time of service.

SLHO accepts private health insurance, Medicare, Medicaid and workers’ compensation. SLHO accepts cash, check, traveler’s check, money order, Discover, Visa, MasterCard, and American Express for payment.

If you have questions about your bill

A SLHO Patient Financial Service team member can assist in addressing any questions you may have about your bill. If you want to discuss your bill, you may contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.

Billing and Insurance

Pay Your Bill Online

SLHO offers you convenient, easy and secure access to pay your bill online.

You will need your statement to pay for EMS services or pay as a guest. If you don’t have a statement, or need assistance, please contact Patient Financial Services at (404) 616-2991 about any SLHO facility bill or call (888) 214-6317 about your SLHO EMS bill.

Pay Your Bill Online

Insurance We Accept

Insurance plans SLHO accepts:

Commercial Plans

  • Aetna – all products – HMO, POS, PPO, Open Access, EPO

  • Blue Cross Blue Shield – all products – HMO, POS, PPO, Open Access

  • Cigna – all products –  HMO, POS, PPO, Open Access

  • Coventry – all – products – HMO, PPO

  • Humana – HMO, POS, PPO

  • PHCS – PPO

  • Veteran’s Choice Program

Marketplace Plans

  • Ambetter from Peach State Health Plan

  • Blue Cross Blue Shield of Georgia

Medicare Advantage

  • Aetna – HMO, PPO

  • Blue Cross Blue Shield – HMO, PPO

  • Eon Health

  • Healthspring (Cigna)

  • Humana – PPO, HMO

  • Allwell by Peach State

  • WellCare – HMO, PPO

Medicaid/Georgia Family Plans

  • Amerigroup Community Care

  • Peach State Health Plan

  • WellCare of Georgia

  • CareSource

      Financial Assistance Program

Coronavirus (COVID-19) Changes to Financial Assistance Process
To ensure the safety and well-being of our patients, their families, and staff during the coronavirus (COVID-19) visitation restrictions, Patient Financial Counselors are now calling patients who have scheduled Financial Counseling appointments. During the call, the counselor will determine if the patient meets the criteria for automated charity or if a manual assessment is required. Patient Financial Assistance is temporarily located in room 1H007 on the first floor of the hospital.

Learn more.

Cambios en el proceso de ayuda financiera debidos al coronavirus (COVID-19)
Para garantizar la seguridad y bienestar de nuestros pacientes, de sus familias y de nuestro personal mientras se mantengan las restricciones a las visitas presenciales que se han introducido por causa del coronavirus (COVID-19), los asesores financieros de pacientes están llamando a las personas que tienen citas programadas con Asesoría Financiera. Durante la llamada, el asesor determinará si el paciente cumple los criterios para recibir asistencia benéfica automáticamente, o si es necesaria una evaluación manual. Asistencia Financiera de Pacientes se encuentra, temporalmente, en la oficina I H007, en el primer piso del hospital.

Más información.

We recognize not everyone has the resources they need to obtain medical care. For that reason, we are happy to offer Financial Assistance to those in need. If you have received SLHO services and find it would be a hardship to cover them financially, we encourage you to apply for financial assistance.

If you live in Fulton or DeKalb County, we offer a Financial Assistance Program. To determine if you are eligible, please call (404) 616-1000 to schedule an appointment with a Financial Counselor. Your information will be evaluated for financial assistance.

If you do not live in Fulton or DeKalb County, and you come to a SLHO facility for non-emergency or non-specialty outpatient medical care, you will be required to pay in full for your medical services before you will be seen by a healthcare provider. We encourage all uninsured patients to complete the financial assistance process so you can receive the appropriate discount for services. Those who do not go through financial assistance will be asked to pay the full cost of their care.

  • Financial Assistance Policy / Financial Assistance Policy – Spanish

  • Financial Assistance Program Copays

  • Plain Language Summary

  • Financial Assistance Application Form

If you have questions about your bill, insurance or financial assistance, please contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.


Standard List of Charges

Click here for a list of our standard charges in a machine-readable format.

Some prices change frequently. We recommend contacting us at (404) 616-6923 for the most up-to-date price.

Please note that our standard charges rarely represent the amount a patient or an insurance company will pay for services.

To fully understand the amount you may owe after insurance payment, please contact your insurance company.

  • A Dream Realized
    Grady Health System was the vision of Henry W. Grady, editor of the “Atlanta Constitution,” who worried about the lack of quality health care for Atlanta’s poor. On June 1, 1892 his extraordinary dream came true when the doors to Grady Hospital were officially opened. At that time, Grady Hospital had 110 beds and one operating room with an amphitheater for students and staff. Grady Health System has grown considerably from its original three-story, 110-bed facility and now stands as one of the largest public health systems in the United States. Grady Health System today continues to maintain its strong commitment to the healthcare needs of the underserved while offering a full range of specialized medical services for all segments of the community.
  • Education Plays A Major Role
    The hospital was located near Atlanta Medical College, which supervised patient care. In May 1915, the Atlanta Medical College became the Emory University School of Medicine. The medical school would train doctors at Grady and help with the growing number of patients at the hospital. In 1978, a medical school was established at Morehouse College to assume up to half of the responsibility for patient care, medical education, and clinical research at Grady. The Morehouse School of Medicine remains committed to training doctors who will work in underserved communities and research diseases that disproportionately affect minorities and the poor.
  • Medical Innovations
    In 1921, a Grady physician performed the first open-heart surgery in Georgia. In 1923 the world’s first and largest comprehensive cancer center, the Steiner Clinic, was established. It was a model for future cancer centers throughout the country. In the 1940’s Grady received national recognition when Dr. Eugene Stead helped bring a cardiac catheterization lab to Grady, one of only three such labs in the world at that time.
  • The Modern SLHO
    In 1983, an ambitious renovation project created a sixteen-story building that continues to be the core of the current hospital. In the early 1990’s, Grady embarked on a $298 million renovation across the entire hospital.
  • Governance
    In January 2008, a coalition of state and community leaders agreed to create the Grady Memorial Hospital Corporation, a nonprofit corporation charged with administering the hospital, and in March members of a new seventeen-member board were announced. In response to the board’s fund-raising campaign to raise $100 million for the hospital, the Robert W. Woodruff Foundation pledged $200 million over four years, and the medical insurance company Kaiser Permanente pledged $5 million.
  • Indigent & Charity Medical Care
    Managing nearly 700,000 patient visits each year, the majority of Grady’s revenue is generated through Medicare and Medicaid reimbursement. Still, millions of dollars in indigent and charity care are provided each month – expensive care, and Grady must shoulder these costs. In 2017, Grady Health System provided more than $300 million in indigent and charity care (including non-reimbursed dollars).
  • Community Wellness & Educational Outreach
    Grady continually reaches out to the community, emphasizing wellness, prevention, and early detection. Free health-related screenings, seminars, community fairs, and educational conferences are offered throughout the year. The support groups and personal resource assistance that are an essential part of health and healing are provided for the community or uninsured individuals and their families at no charge.
  • Volunteerism
    Close to 1,000 Team Grady volunteers work with philanthropic businesses and organizations, graciously extending a helping hand throughout the year for patients, family members, and staff. You can become part of Grady’s philanthropy and community work. Learn more about how you can volunteer.
Insurance We Accept
Financial Assistance Program
Standard List of Charges
Financial 2
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